Privacy Policy and Terms & Conditions

1 Definitions

1.1 In these terms and conditions the following words shall have the associated meanings:

“We, us, our” means Learn French With Alexa Limited a company registered in England and Wales with registered number 6822119 and whose registered office is at 5 White Oak Square, London Road, Swanley, Kent, BR8 7AG.

“You, your” means a user viewing or using the Website or placing an order on the Website

“Website” means the website

“Service(s)” includes any version of the Learn French With Alexa website and streaming or downloading audio/video, and any other service provided through the Learn French With Alexa subscription service and/or website.

2 Registering

2.1 Anyone proposing to order Services from this website must register first.

2.2 It is important that you keep your username and password confidential and do not let anyone else know or use these details.

2.3 We reserve the right to terminate your registration and delete your details in the following circumstances:

2.3.1 You request that we do so;

2.3.2 We believe that your registration details have become known by a third party;

2.3.3 You are using the site for anything that in our discretion we consider to be illegal, immoral, offensive, abusive or a breach of these terms;

2.3.4 We consider your use of the site in our discretion is, or potentially is, a breach of intellectual property rights held by us or any third party; or

2.3.5 You upload or attempt to upload anything that is considered to be in our discretion a virus, Trojan horse, worm or other type of program that is considered malicious.

2.4 If we terminate your registration we will be entitled to either process or cancel any outstanding order with us at our discretion. If we cancel any order under these circumstances then you will be entitled to a full refund of any money which we will re-credit to you within 30 days.

3 The contract between us

3.1 We must receive payment of the whole of the price for the Services that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

3.2 If any details in your order are incomplete or incorrect we will contact you before processing your order. Although we try to keep errors to a minimum there may be occasions when details or prices are inaccurate on the Website.

4 Term, Fees and Payments

4.1 The prices payable for Services you order will be displayed prior to you placing the order with us.

4.2 Applicable fees for Services may include a periodic (e.g., monthly, quarterly or annual) subscription fee based on the particular Service requested, transaction fees, taxes, and additional fees for the purchase of permanent downloads.

4.3 Initial Subscription Payment: By registering for one of the Services, you agree that you will pay the applicable fees for the Service that you select upon registration. You agree that we will charge your credit/debit card or Paypal account, on your Activation Date, the applicable fees indicated at the time you registered for the subscription.

4.4 Automatic Subscription Renewal: Unless you notify us of your decision to terminate your subscription, your subscription will automatically renew at the end of each subscription term. Your renewed subscription will have the same duration as the subscription being renewed. At the time of renewal, your credit/debit card or Paypal account will be charged our then-current fees for the applicable subscription, provided that if the fee for your renewal Service has increased, we will notify you at your designated email address at least fourteen (14) days prior to renewal so that you have an opportunity to elect not to renew.

4.5 Your Billing Date: Your credit /debit card or Paypal account will be charged for the renewal term of your Service on your billing date (“Billing Date”), based on the type of subscription (e.g., on a particular date each month for a monthly subscription; on the three-month date for a quarterly subscription, etc.).

4.6 No Refunds: All fees paid and charges made prior to termination as provided herein, including any advance charge or payment for the subscription term during which you terminate your subscription, are nonrefundable. Termination of your subscription shall not relieve you of any obligations to pay accrued charges.

5 Right for you to cancel your contract

5.1 For subscriptions, your chosen subscription rate will be extended automatically at the end of each period and can easily be cancelled by contacting us through at or calling us on +44 (020) 3886 0850. 

6 Cancellation by us

6.1 For downloadable products and subscriptions you agree that Learn French With Alexa, in its sole discretion, with or without prior notice, may freeze or terminate your user name, password or use of the Service(s) (or any part thereof) for any reason, including, without limitation, if Learn French With Alexa believes that you have violated or acted inconsistently with the letter or spirit of this Agreement. Learn French With Alexa may also in its sole discretion and at any time modify or discontinue providing the Service, or any part thereof, with or without notice. Further, you agree that Learn French With Alexa shall not be liable to you or any third-party for any interference with or termination of your access to the Service. Learn French With Alexa expressly disclaims any and all responsibility or liability for any action by you that is contrary to such law(s) and reserves the right to terminate your service immediately for your failure to comply with any such law.

7 Liability

7.1 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7.2 We are providing this site on an ‘as is’ basis and make no representations or warranties of any kind with respect to this site or its contents and disclaim all such representations and warranties. In addition, we make no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this site. The information contained in this site may contain technical inaccuracies or typographical errors. All liability howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.

7.3 Neither we nor any of our directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

7.4 We are the proprietor/exclusive licensee of get-up in and unregistered trade marks. All other trade marks, brand names, product names and titles and copyrights used in this site are trade marks, brand names, product names or copyrights of their respective holders. No permission is given by us in respect of the use of any of them and such use may constitute an infringement of the holder’s rights.

8 Notices

8.1 Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at “Learn French With Alexa Ltd, 12 Foxcroft Road, London, SE18 3DB”, or by email to and all notices from us to you will be displayed on our website from time to time.

9 Events beyond our control

9.1 Learn French With Alexa will make reasonable efforts to keep your account and the Service(s) operational. However, certain technical difficulties or maintenance may, from time to time, result in temporary interruptions. We will make reasonable efforts to notify you at least twenty-four (24) hours in advance of any downtime that we anticipate in advance will exceed one hour.

9.2 Learn French With Alexa also reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, functions and features of the website and Service(s) with or without notice. Learn French With Alexa reserves the right to change or remove the audio and video and other downloads available in any category at any time.

9.3 Learn French With Alexa shall not be liable to you or to any third party for any of the direct or indirect consequences of any modification, malfunction, suspension, discontinuance of or interruption to or of any of the Service(s).

10 Invalidity

10.1 If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

11 Privacy

11.1 You acknowledge and agree to be bound by the terms of our privacy policy.

12 Third party rights

12.1 Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

13 Governing law

13.1 The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

14 Entire agreement

14.1 These terms and conditions, together with our current website prices, contact details and privacy policy, set out the whole of our agreement relating to the supply of the Services to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any Services offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

15 Privacy policy

15.1 Learn French With Alexa Ltd is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

16 The information we collect and how we use it

16.1 When you register on our Website we need to know your name, username, email address and password. When you order any Services from the Website we will require additional information such as postal address, telephone number, credit card number and expiry date (or as required).

16.2 We gather this information to allow us to process your registration and process any orders you may make. The relevant information is then used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your registration and the provision of Services in general.

16.3 We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

16.4 From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the services and products we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our services and products.

16.5 We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please send an e-mail message to

16.6 We may also want to provide you with related information from third parties we think may be of interest to you. If you would rather not receive this information, please send an e-mail to

16.7 We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. If you do not wish us to disclose your information in this way, please send an e-mail to

17 Our use of cookies and other information gathering technologies

17.1 We may utilise cookies to assist with the operation of the Website.

18 How we protect your information

18.1 The Internet is not a secure medium. However we have put in place various security procedures as set out in this policy.

18.2 We also keep your information confidential. Our internal procedures cover the storage, access and disclosure of your information.

19 Sale of business

19.1 If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

20 Updating your details

20.1 If any of the information that you have provided to us changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, please let us know the correct details by sending an e-mail or by sending a letter to Learn French With Alexa Ltd, 12 Foxcroft Road, London, SE18 3DB.

21 Your consent

21.1 By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.

21.2 Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.

22 How to contact Learn French With Alexa Ltd.

22.1 We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please send an e-mail to

22.2 Alternatively please write to Learn French With Alexa Ltd, 12 Foxcroft Road, London, SE18 3DB or telephone our UK office on +44 (020) 3886 0850.

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Hi Alexa, I am having great fun, learning lots, and finding your lessons and methods far superior to anything I’ve tried before (including in-class lessons in Paris!) Best regards, Pat.



I love your site and your podcast materials, particularly Le sujet de la semaine. It is a great resource for improving my French listening skills. I could speak on almost any subject in French, but when confronted with hearing a native French speaker, I had difficulty understanding more than a few words. Le sujet de la semaine was a huge help in overcoming this. I applaud your efforts and wish you the best of luck in your ventures.