FAQs

Commonly Asked Questions

Below, you can see answers to some of the most common questions that I receive. I have split them into appropriate question categories to make it easier for you to find the answer you are looking for.

Question Categories

Payment Questions

Is it possible to change my plan for example from the one month to either three months or go for one year? How can I change my plan?

Yes, you can change your plan at any time. Please contact us at support@learnfrenchwithalexa.com and we will do the switch for you.

Is my subscription automatically renewed?

Yes, Learn French With Alexa is a subscription service. This means you will be billed automatically once per plan interval until you cancel your subscription.

I would like to cancel my subscription, how can I do that?

In order to cancel your subscription, please follow the instructions below:

1. Sign into your account at learnfrenchwithalexa.com
2. Go to Your Account.
3. Inside your account area, click on the Cancel Your Subscription button.
4. Choose whether you wish to cancel immediately or on period end.

Note: if you cancel 'immediately', your access will be immediately removed. If you choose 'on period end', you will still have access to your lessons until the current subscription period expires.

Can I pay via PayPal?

Yes, you can! Please contact us at support@learnfrenchwithalexa.com with the subscription plan that you wish to purchase and we will then send you a PayPal subscription invoice. Once the subscription has started, we can manually create your account and provide you with the relevant login details.

Technical Support Questions

I would like to know if the videos are available to view even if I opt out of subscription.

Once your subscription is inactive you will not longer have an access to the videos on the website.

Can I download the lessons?

The videos are not downloadable, however you can download the audio versions of all lessons as well as support guides.

I am having problems playing the videos on my iPad. Can you help?

There can be various reasons for video issues. Sometimes simple reset of your Internet connection could solve these problems.
It's possible some of your apps are not working with one another because your iPad or its apps are out of date. Please make sure your apps and iOS are updated to the latest versions.
Some video issues are caused by something saved in your browser data. Try to clear your browsing data. Please note clearing your browsing data will erase some of your settings for websites. Learn more about clearing your browsing data.

Learning Support Questions

What is the difference between YouTube and the Website?

The 'Learn French With Alexa' YouTube channel is intended to be a free resource for people providing some basic French in fun, relaxed, convenient chunks.

The 'Learn French With Alexa' website is for people who wish to take their French to the next level and really want to focus on learning the language to a high level.

The website includes:

● An exclusive 'Beginner to Advanced' video course carefully structured from level A0 (entry level) to level C2 (proficiency) that follows internationally recognised "CEFR" guidelines
● Lots of **exercise videos** (dictations, dialogues, readings & gap fills) designed to support your learning
● Exclusive access to Alexa's regular fun live online French lessons plus the replay videos of more than 110 live lessons
● Exclusive video worksheets & support guides which can be downloaded and printed

What is the difference between YouTube memberships and signing up to your website?

YouTube memberships are for those who like to sponsor our work on YouTube. In return we offer some perks, such as support guides and audio versions for the new videos posted on YouTube, an access to exclusive LIVE lessons with Alexa etc.

The LFWA website gives you access to Alexa's exclusive 'Beginner to Advanced' video course carefully from level A0 (entry level) to level C2 (proficiency). As well as the core exclusive video lessons the website includes lots of extra material such as exercise videos (dictations, dialogues, readings and gap fills) and supplementary lessons to help reinforce your learning, downloadable worksheets and support guides, an audio version for each lesson for a convenient offline/on the go use plus access to Alexa's regular fun live French lessons (including the replays with support guides).

How long will it take to be fluent in French?

It's not easy to answer this question since there are so many factors that can influence the amount of time required to learn a language, such as the attitude and motivation of the learner, the time dedicated to the studies, the learner’s attentiveness to the language etc. Research indicates that it takes around 480 hours to reach basic fluency in French.

Find out more from my blog.

Do you offer one to one online lessons?

No, we do not offer one to one private lessons at the moment, however we have partnered with a fantastic company, SLimmersion to offer private lessons for LFWA subscribers. Reach out to them by clicking on this link here.

How long will it take to complete the full LFWA course/ how many hours of study material is there?

These depends on several factors such as your motivation, the way you learn, the amount of time that you are able to dedicate to your French studies etc. The schedule and pace of the lesson progression is entirely up to you. There are over 60 hours of core lessons and more than 70 hours of LIVE lessons. I recommend that you move on to the next lesson only if you are confident with the grammatical point learnt. So it may be that you watch the lesson twice to reinforce your learning.

Does LFWA hand out a certificate. Is it accredited?

LFWA does not provide certificates upon completion, however we are working towards being certified in the near future.

Will LFWA course help me pass the DELF/DALF exam?

The LFWA course is not specifically designed for DELF/DALF exam preparation, however the course covers all the grammatical points which are required in the exam from levels from A0 (entry level) up to C2 (advanced level). Why not take a look at the course outline to see what is covered in each lesson (level/topic). So though my course does not prepare for the exam as such it can certainly supplement and help your DELF/TFE preparation.

Can you recommend Radio, Tv shows, films, books, etc. to help improve my French?

There are many ways to improve your French and listening to French radio or watching French films can really hep. I would recommend watching films that are quite lighthearted and easy to follow. Films such as 'Les Intouchables' 'le dîner de cons' 'Bienvenue chez les Ch'tis' are all feel good movies and very lighthearted. Watching French speaking films with English subtitles first then again with French subtitles will help you not only understand what is going on in the story but help your listening skill improve.

The same goes for books, try to limit your reading to short and easy reads. Classic books such as 'Le petit Prince' will help you improve your reading skills. It may be that you wish to read it in English first then in French. Have a look at the Learn French with Alexa page on Amazon. It is filled with book recommendations to help you with your French.

As for the radio, I find that France Culture is perfect for French learners as the French spoken is articulate and they treat current affairs (which you can relate to if you follow them in your language), Europe 1 is another radio station where you may discover the 'real' spoken French. This latter may be more suited for conversational level. Why don't you have a look at my top 10 French films of all time in this blog or have a look at this blog to discover children's films.

Live Lesson Questions

Where can I see your Live lessons?

The Live lessons take place on my YouTube channel, usually on Tuesdays every two weeks. For the upcoming schedule with links go to Alexa Live.

Note: You need to be a subscriber to view this info.

I watched your Live lesson but could not comment, can you help?

To be able to participate in the live chat you are required to have a YouTube account (channel).

Follow these instructions to create a channel that only you can manage using your Google Account.

  1. Sign in to YouTube on a computer or using the mobile site.
  2. Try any action that requires a channel, such as uploading a video, posting a comment or creating a playlist.
  3. If you don't yet have a channel, you'll see a prompt to create a channel.
  4. Check the details (with your Google Account name and photo) and confirm to create your new channel.

How do I get notified of the Live lessons?

For the upcoming live lessons schedule visit Alexa Live.

Note: You need to be a subscriber at lfwa.com and logged in your account to view this info.

Have a different question?

Send us an email: support@learnfrenchwithalexa.com

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Please note that Learn French With Alexa is a subscription service. This means you will be billed automatically once per plan interval until you cancel your subscription.

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